Vietnam Guide Pass: Frequently Asked Questions
Vietnam Guide Pass is a digital audio guide for museums, temples, markets and landmarks in Ho Chi Minh City and Da Nang–Hoi An. Buy online, get your code by email and listen on your phone. Below are the questions travellers ask us most.
About Vietnam Guide Pass
What is Vietnam Guide Pass?
Vietnam Guide Pass is a digital audio guide pass that plays on your phone in a web app. One pass covers every attraction listed for its city, so you can explore at your own pace without a tour group.
Which cities and attractions does it cover?
There are passes for Ho Chi Minh City and for Da Nang–Hoi An. The Ho Chi Minh City pass covers 20 sights, including the War Remnants Museum, Independence Palace, the Cu Chi Tunnels and Ben Thanh Market. The Da Nang–Hoi An pass covers more than 20 sights, from the old houses and museums of Hoi An to the Marble Mountains. Each destination page lists every site.
Is there a night tour?
Yes. The Saigon Night Pass is a self-guided audio walk along Nguyen Hue Walking Street after dark, telling the story of the canal and boulevard that once stood there.
How much does Vietnam Guide Pass cost?
Passes start from 149,000 VND, VAT included. The price depends on the city and how many days you choose. All prices are in Vietnamese dong.
Does the pass include entrance tickets?
No. Vietnam Guide Pass is an audio guide. You pay entrance fees separately at each attraction that charges one.
How is it different from a regular audio guide or a tour?
One pass covers many sites in the same city instead of a single museum. You can replay any story as often as you like while the pass is valid, start and stop when you want, and visit in any order.
Can I listen before I buy?
Yes. Every pass page has a free extract, such as the Agent Orange room at the War Remnants Museum, so you can hear the guide before you pay.
Are there discounts for children, seniors or families?
Not at the moment. There are no concession rates or family packages yet.
Buying and activating your pass
Where can I buy Vietnam Guide Pass?
Only on the official website, vietnamguidepass.com. Passes are not sold at the attractions.
How can I pay?
You can pay with Visa or Mastercard, including cards issued outside Vietnam. You can also pay by QR code or banking app, by Vietnamese ATM card, or through VNPay.
How do I receive my pass?
After payment you receive an email with your activation code and a QR code. No physical card is needed. If you cannot find it, check your spam folder.
How do I activate my pass?
Scan the QR code in the email to open the web app on your phone, then enter your activation code. There is no app to download and no account or login.
I didn't receive my activation code. What should I do?
Email [email protected] with your payment receipt. We reply within 24 working hours.
How long is my pass valid?
You choose the number of days when you buy: 1 to 5 days for Ho Chi Minh City, or 1 to 4 days for Da Nang–Hoi An. The days count from the moment you activate your code, not from the purchase date. A code you have not activated stays valid for 3 months from the purchase date.
Can I use one code on more than one phone?
No. Each code works on one device, so buy one pass for each phone that will play the guide.
Using the audio guide
Do I need an internet connection?
Only to activate your code and download the content. After that, the guide plays offline, which helps inside museums and tunnels with a weak signal.
Which languages are available?
The Ho Chi Minh City pass is narrated in English, Vietnamese and Chinese. Each destination page lists the languages for its pass.
Can I pause and replay the stories?
Yes. Pause, resume and replay any story as many times as you like while your pass is valid.
Any tips for using it on my phone?
Download one destination in one language at a time to save storage. Your phone keeps only the latest download, and the content is removed when your code expires. Bring headphones for the best experience.
Refunds and help
Can I get a refund?
No. Refunds are not available once payment is complete. If you have not activated your code, it stays valid for 3 months from the purchase date, so you can still use it later in your trip.
How do I contact Vietnam Guide Pass?
Email [email protected] or call +84 91 5014 120. We reply within 24 working hours.
Who runs Vietnam Guide Pass?
Vietnam Guide Pass is operated by L&A Technology Co., Ltd., 138 Tran Luu Street, Binh Trung Ward, Ho Chi Minh City, Vietnam.
Planning your days? Read our guides to the Cu Chi Tunnels and the must-see sights of Ho Chi Minh City, or choose your pass.