POLICY AND TERMS
The website https://vietnamguidepass.com and related services (collectively referred to as "Services") are operated by L&A Technology Co., Ltd. By using the Services, you confirm that you have read, understood, and agreed to the terms below. After completing the payment, you will receive a Ticket Pass in PDF format via email containing an activation code. This code is used to activate the experience on the Web App. All content, rights, and obligations in this agreement apply throughout your access and use of the service.
COMPLAINT HANDLING PROCEDURE
Article 1: Resolution Mechanism
All customer complaints are handled based on conciliation and mutual agreement.
If the two parties cannot reach a satisfactory resolution, either party has the right to bring the case to a competent State authority for settlement.
In the event that an issue arises due to our fault, Vietnamguidepass.com will take immediate corrective measures to ensure the customer’s rights and benefits are fully protected.
Article 2: Complaint Submission Methods
Customers can submit complaints to Vietnamguidepass.com using one of the following methods:
Method 1: Call our hotline at +84-91-5014-120
Method 2: Send an email to contact@vietnamguidepass.com
Method 3: Visit our office directly at:
138 Tran Luu Street, Binh Trung Ward, Ho Chi Minh City, Vietnam
Article 3: Complaint Resolution Process
Step 1: Submitting the Complaint
Customers may send complaints regarding services or unresolved rights and benefits to Vietnamguidepass.com using any of the methods listed above.
Step 2: Receiving and Processing the Complaint
Vietnamguidepass.com will receive and verify all customer complaints and conduct an internal investigation to validate the information.
Step 3: Responding to the Customer
Vietnamguidepass.com will respond with the results of the complaint resolution within 03 (three) working days from the date the verification process is completed.
We are committed to resolving all complaints promptly and fairly to ensure the best interests of our customers.
If a matter is beyond our capacity or authority, we will advise the customer to escalate the case to the competent State authorities in accordance with Vietnamese law.
All customer complaints are handled based on conciliation and mutual agreement.
If the two parties cannot reach a satisfactory resolution, either party has the right to bring the case to a competent State authority for settlement.
In the event that an issue arises due to our fault, Vietnamguidepass.com will take immediate corrective measures to ensure the customer’s rights and benefits are fully protected.
Article 2: Complaint Submission Methods
Customers can submit complaints to Vietnamguidepass.com using one of the following methods:
Method 1: Call our hotline at +84-91-5014-120
Method 2: Send an email to contact@vietnamguidepass.com
Method 3: Visit our office directly at:
138 Tran Luu Street, Binh Trung Ward, Ho Chi Minh City, Vietnam
Article 3: Complaint Resolution Process
Step 1: Submitting the Complaint
Customers may send complaints regarding services or unresolved rights and benefits to Vietnamguidepass.com using any of the methods listed above.
Step 2: Receiving and Processing the Complaint
Vietnamguidepass.com will receive and verify all customer complaints and conduct an internal investigation to validate the information.
Step 3: Responding to the Customer
Vietnamguidepass.com will respond with the results of the complaint resolution within 03 (three) working days from the date the verification process is completed.
We are committed to resolving all complaints promptly and fairly to ensure the best interests of our customers.
If a matter is beyond our capacity or authority, we will advise the customer to escalate the case to the competent State authorities in accordance with Vietnamese law.
DELIVERY POLICY
All products and services transacted on the website Vietnamguidepass.com are provided in the form of electronic documents (e-tickets, QR codes, etc.) and are delivered to the buyer via the email address provided during the transaction on the website Vietnamguidepass.com.
The buyer is responsible for providing accurate contact information and a valid email address to receive service confirmations or tickets from Vietnamguidepass.com. We are not responsible for any issues arising from incorrect contact details or email addresses provided by the buyer, including failure to receive tickets, service confirmations, or important updates related to the purchased services/tickets.
Other delivery methods (if any) will be negotiated and agreed upon between Vietnamguidepass.com and the buyer when the need arises. Any additional costs for such delivery methods (if applicable) will be mutually discussed and confirmed in writing, via message, or email.
If customers have any questions or concerns regarding our delivery policy or their orders, please contact our Customer Service Department via email at contact@vietnamguidepass.com and include your payment invoice. We will provide support within 24 working hours.
The buyer is responsible for providing accurate contact information and a valid email address to receive service confirmations or tickets from Vietnamguidepass.com. We are not responsible for any issues arising from incorrect contact details or email addresses provided by the buyer, including failure to receive tickets, service confirmations, or important updates related to the purchased services/tickets.
Other delivery methods (if any) will be negotiated and agreed upon between Vietnamguidepass.com and the buyer when the need arises. Any additional costs for such delivery methods (if applicable) will be mutually discussed and confirmed in writing, via message, or email.
If customers have any questions or concerns regarding our delivery policy or their orders, please contact our Customer Service Department via email at contact@vietnamguidepass.com and include your payment invoice. We will provide support within 24 working hours.
PAYMENT POLICY
1. Pricing:
All prices displayed for products are quoted in Vietnamese Dong (VND).
2. Payment Methods:
When making a booking or purchase on Vietnamguidepass.com, customers can choose one of the following payment methods:
- Method 1: Payment via QR code or mobile applications
- Method 2: Payment via domestic ATM cards
- Method 3: Payment via Visa/Master/JCB/UnionPay/American Express cards issued in Vietnam
- Method 4: Payment via VNPay
Guide Pass shall not be responsible or liable for any failure to issue electronic tickets caused by incorrect payment amounts transferred by the buyer. Any payment made after the due date will not be accepted, and such transactions will result in the failure to complete the purchase.
Guide Pass is always ready to assist and answer any questions from customers to ensure a smooth and convenient experience throughout the booking and payment process.
3. Payment Security
The payment transaction policies using international and domestic cards (Internet Banking) strictly comply with the security standards of our Payment Gateway Partners, including:
- Customer financial information is protected throughout the transaction using the SSL (Secure Sockets Layer)
protocol.
- PCI DSS (Payment Card Industry Data Security Standard) certification provided by Trustwave.
- One-Time Password (OTP) authentication sent via SMS to verify account access.
- 128-bit MD5 encryption standard.
- Compliance with information security principles and financial regulations set by the State Bank of Vietnam.
The payment security policy on Vietnamguidepass.com applies as follows:
- Vietnamguidepass.com provides token storage functionality — storing only encrypted tokens provided by the
Payment Gateway Partner. We do not store customer card information directly. All payment card data security is
handled by licensed Payment Gateway Partners.
- For international cards: Payment card details that could be used to establish a transaction are not stored on the
Vietnamguidepass.com system. These are securely stored and managed by the Payment Gateway Partner.
- For domestic cards (Internet Banking): Vietnamguidepass.com only stores the order ID, transaction code, and
bank name.
Vietnamguidepass.com is committed to maintaining and strictly implementing all necessary security measures for every payment activity carried out on our website.
All prices displayed for products are quoted in Vietnamese Dong (VND).
2. Payment Methods:
When making a booking or purchase on Vietnamguidepass.com, customers can choose one of the following payment methods:
- Method 1: Payment via QR code or mobile applications
- Method 2: Payment via domestic ATM cards
- Method 3: Payment via Visa/Master/JCB/UnionPay/American Express cards issued in Vietnam
- Method 4: Payment via VNPay
Guide Pass shall not be responsible or liable for any failure to issue electronic tickets caused by incorrect payment amounts transferred by the buyer. Any payment made after the due date will not be accepted, and such transactions will result in the failure to complete the purchase.
Guide Pass is always ready to assist and answer any questions from customers to ensure a smooth and convenient experience throughout the booking and payment process.
3. Payment Security
The payment transaction policies using international and domestic cards (Internet Banking) strictly comply with the security standards of our Payment Gateway Partners, including:
- Customer financial information is protected throughout the transaction using the SSL (Secure Sockets Layer)
protocol.
- PCI DSS (Payment Card Industry Data Security Standard) certification provided by Trustwave.
- One-Time Password (OTP) authentication sent via SMS to verify account access.
- 128-bit MD5 encryption standard.
- Compliance with information security principles and financial regulations set by the State Bank of Vietnam.
The payment security policy on Vietnamguidepass.com applies as follows:
- Vietnamguidepass.com provides token storage functionality — storing only encrypted tokens provided by the
Payment Gateway Partner. We do not store customer card information directly. All payment card data security is
handled by licensed Payment Gateway Partners.
- For international cards: Payment card details that could be used to establish a transaction are not stored on the
Vietnamguidepass.com system. These are securely stored and managed by the Payment Gateway Partner.
- For domestic cards (Internet Banking): Vietnamguidepass.com only stores the order ID, transaction code, and
bank name.
Vietnamguidepass.com is committed to maintaining and strictly implementing all necessary security measures for every payment activity carried out on our website.
PRIVACY POLICY
Today, the issue of protecting personal, business, and transactional information is highly sensitive. At Vietnamguidepass.com, we greatly value the trust and privacy of our customers and strictly adhere to data protection principles — considering privacy a core commitment of our company.
We outline the following terms to ensure that our customers fully understand our respect for their personal privacy and our dedication to safeguarding all personal and sensitive information provided to Vietnamguidepass.com. Before accessing or submitting personal information, customers are encouraged to review this Privacy Policy to avoid any misunderstandings or unwanted issues later.
I. INFORMATION PRIVACY POLICY
1. Information Collection and Management
Company: L&A Technology Co., Ltd.
Address: 138 Tran Luu Street, Binh Trung Ward, Ho Chi Minh City, Vietnam
Hotline: +84-91-5014-120
Email: contact@vietnamguidepass.com
2. Purpose and Scope of Information Collection
Vietnamguidepass.com collects customer information to:
Deliver products and services purchased on our website.
Notify customers regarding delivery and provide customer support.
Provide information related to products and services.
Process orders and deliver services.
Manage customer accounts and improve the interface and/or content of our website.
In compliance with legal obligations, Vietnamguidepass.com will cooperate with judicial authorities such as prosecutors, courts, or police when personal data is required for legal investigations. Outside of such cases, no one is permitted to access customer data without consent.
3. Data Retention Period
Customer data will be stored until the customer requests deletion or manually deletes it via their account. In all other cases, personal data will be securely stored on Vietnamguidepass.com servers.
4. Commitment to Data Security
Vietnamguidepass.com is committed to ensuring the safety and confidentiality of your personal information. We guarantee not to sell, exchange, or share your personal data with any third parties, except in the following cases:
With your explicit consent.
When sharing information is necessary to fulfill a service or process an order (e.g., with delivery partners).
When required by law or competent authorities.
We protect customer information through the following measures:
Restricting internal access to personal data.
Storing and securing information on protected servers using advanced technologies to prevent unauthorized access.
Collaborating with cybersecurity experts to regularly update our system and enhance data protection.
5. Transaction Security
Customers should not disclose payment details through email or other unsecured communication channels.
Vietnamguidepass.com is not responsible for damages resulting from information exchange via the Internet or email.
Users are prohibited from using any programs or tools to interfere with system operations or alter data structures. Any unauthorized access, disruption, or system intrusion is strictly forbidden.
All transaction data is protected unless required by law enforcement authorities.
6. Authorized Access to Personal Information
Customer information may be accessed by:
L&A Technology Co., Ltd.
Vietnamguidepass.com and third-party service providers (e.g., Google) may use cookies, including Google Analytics cookies, to collect data for optimization and advertising purposes based on previous website visits.
Partners who have contractual obligations to provide a portion of our services. These partners receive data in accordance with agreed terms to support service delivery.
Note:
Vietnamguidepass.com does not sell, share, or exchange customer data with unrelated third parties.
Links on Vietnamguidepass.com are provided solely for user convenience. We are not responsible for the content, reliability, or accuracy of external websites.
7. Customer Access and Data Modification
Customers may edit or update their personal information by contacting us via:
Email: contact@vietnamguidepass.com
Hotline: +84-91-5014-120
8. Customer Rights
Customers have the right to:
Request access, correction, or deletion of their personal information.
Refuse to receive promotional or marketing materials from Vietnamguidepass.com.
File complaints regarding any misuse or breach of their data privacy.
9. Updates to the Privacy Policy
Vietnamguidepass.com reserves the right to update or modify this Privacy Policy as needed.
Any changes will be announced on our website. Customers are encouraged to review the policy periodically to stay informed of updates.
10. Complaint Handling Mechanism
If a customer discovers their personal information has been misused or used beyond the stated purposes, they may file a complaint through one of the following methods:
Phone: +84-91-5014-120
Email: contact@vietnamguidepass.com
Mail: 138 Tran Luu Street, Binh Trung Ward, Ho Chi Minh City, Vietnam
Vietnamguidepass.com will process complaints related to personal data within three (03) working days from receipt.
We prioritize conciliation and mutual agreement to resolve issues amicably. If no resolution is reached, either party may bring the matter to the competent People’s Court for legal settlement.
At Vietnamguidepass.com, we recognize that protecting your personal information is both your right and our responsibility. For any inquiries or feedback regarding this Privacy Policy or misuse of your personal data, please contact us via the hotline +84-91-5014-120 or email contact@vietnamguidepass.com
We outline the following terms to ensure that our customers fully understand our respect for their personal privacy and our dedication to safeguarding all personal and sensitive information provided to Vietnamguidepass.com. Before accessing or submitting personal information, customers are encouraged to review this Privacy Policy to avoid any misunderstandings or unwanted issues later.
I. INFORMATION PRIVACY POLICY
1. Information Collection and Management
Company: L&A Technology Co., Ltd.
Address: 138 Tran Luu Street, Binh Trung Ward, Ho Chi Minh City, Vietnam
Hotline: +84-91-5014-120
Email: contact@vietnamguidepass.com
2. Purpose and Scope of Information Collection
Vietnamguidepass.com collects customer information to:
Deliver products and services purchased on our website.
Notify customers regarding delivery and provide customer support.
Provide information related to products and services.
Process orders and deliver services.
Manage customer accounts and improve the interface and/or content of our website.
In compliance with legal obligations, Vietnamguidepass.com will cooperate with judicial authorities such as prosecutors, courts, or police when personal data is required for legal investigations. Outside of such cases, no one is permitted to access customer data without consent.
3. Data Retention Period
Customer data will be stored until the customer requests deletion or manually deletes it via their account. In all other cases, personal data will be securely stored on Vietnamguidepass.com servers.
4. Commitment to Data Security
Vietnamguidepass.com is committed to ensuring the safety and confidentiality of your personal information. We guarantee not to sell, exchange, or share your personal data with any third parties, except in the following cases:
With your explicit consent.
When sharing information is necessary to fulfill a service or process an order (e.g., with delivery partners).
When required by law or competent authorities.
We protect customer information through the following measures:
Restricting internal access to personal data.
Storing and securing information on protected servers using advanced technologies to prevent unauthorized access.
Collaborating with cybersecurity experts to regularly update our system and enhance data protection.
5. Transaction Security
Customers should not disclose payment details through email or other unsecured communication channels.
Vietnamguidepass.com is not responsible for damages resulting from information exchange via the Internet or email.
Users are prohibited from using any programs or tools to interfere with system operations or alter data structures. Any unauthorized access, disruption, or system intrusion is strictly forbidden.
All transaction data is protected unless required by law enforcement authorities.
6. Authorized Access to Personal Information
Customer information may be accessed by:
L&A Technology Co., Ltd.
Vietnamguidepass.com and third-party service providers (e.g., Google) may use cookies, including Google Analytics cookies, to collect data for optimization and advertising purposes based on previous website visits.
Partners who have contractual obligations to provide a portion of our services. These partners receive data in accordance with agreed terms to support service delivery.
Note:
Vietnamguidepass.com does not sell, share, or exchange customer data with unrelated third parties.
Links on Vietnamguidepass.com are provided solely for user convenience. We are not responsible for the content, reliability, or accuracy of external websites.
7. Customer Access and Data Modification
Customers may edit or update their personal information by contacting us via:
Email: contact@vietnamguidepass.com
Hotline: +84-91-5014-120
8. Customer Rights
Customers have the right to:
Request access, correction, or deletion of their personal information.
Refuse to receive promotional or marketing materials from Vietnamguidepass.com.
File complaints regarding any misuse or breach of their data privacy.
9. Updates to the Privacy Policy
Vietnamguidepass.com reserves the right to update or modify this Privacy Policy as needed.
Any changes will be announced on our website. Customers are encouraged to review the policy periodically to stay informed of updates.
10. Complaint Handling Mechanism
If a customer discovers their personal information has been misused or used beyond the stated purposes, they may file a complaint through one of the following methods:
Phone: +84-91-5014-120
Email: contact@vietnamguidepass.com
Mail: 138 Tran Luu Street, Binh Trung Ward, Ho Chi Minh City, Vietnam
Vietnamguidepass.com will process complaints related to personal data within three (03) working days from receipt.
We prioritize conciliation and mutual agreement to resolve issues amicably. If no resolution is reached, either party may bring the matter to the competent People’s Court for legal settlement.
At Vietnamguidepass.com, we recognize that protecting your personal information is both your right and our responsibility. For any inquiries or feedback regarding this Privacy Policy or misuse of your personal data, please contact us via the hotline +84-91-5014-120 or email contact@vietnamguidepass.com
CANCELLATION / REFUND POLICY
1. Cancellation and Refund Policy
Guide Pass does not support cancellations or refunds once payment has been completed.
However, if your key code has not been activated, the code will remain valid for 3 months from the date of purchase.
2. Contact Method
If customers require assistance regarding their Guide Pass, please contact us via email at contact@vietnamguidepass.com.
We will respond and assist you within 24 working hours.
Note: Policies and refund/cancellation fees may change over time.
Please contact Guide Pass directly for the most up-to-date information.
Guide Pass does not support cancellations or refunds once payment has been completed.
However, if your key code has not been activated, the code will remain valid for 3 months from the date of purchase.
2. Contact Method
If customers require assistance regarding their Guide Pass, please contact us via email at contact@vietnamguidepass.com.
We will respond and assist you within 24 working hours.
Note: Policies and refund/cancellation fees may change over time.
Please contact Guide Pass directly for the most up-to-date information.